Got Any Questions?
FAQs
How can I contact MiSS ScenTT customer service?
You can reach us via email at alcchrls2@gmail.com or call us at +91 7957111172. Our customer care team is available Monday to Saturday, 10:00 AM to 6:00 PM. For order-specific queries, please include your Order Number in the subject line.
Do you ship worldwide?
Yes! MiSS ScenTT Ltd proudly ships to customers globally. Shipping rates and delivery times will be calculated at checkout based on your location. Please note that international customs duties and taxes are the responsibility of the customer.
How long will it take to receive my order?
Orders are processed within 1-3 business days. Standard international shipping usually takes 7-21 business days, while Express shipping takes 3-7 business days. You will receive a tracking number via email once your order is dispatched.
Can I return or exchange a fragrance or handbag?
Yes, we offer a 30-day return policy.
- Handbags: Can be returned if unused and with original tags attached.
- Fragrances: Due to hygiene reasons, perfumes can only be returned if they are unopened and in their original sealed packaging.
Please visit our Refund Policy page for full details or contact us to initiate a return.
I received a damaged or incorrect item. What should I do?
We sincerely apologize for the inconvenience. Please email us at alcchrls2@gmail.com within 48 hours of delivery with your order number and photos of the damaged/incorrect item. We will arrange a replacement or a full refund, including shipping costs.
Do you offer special discounts for weddings, birthdays, or festivals?
Absolutely! We love being part of your special occasions. We frequently run seasonal promotions, and we offer a 10% discount on your first order when you subscribe to our newsletter. For bulk wedding gifts or special festival orders, please contact us directly via the form above for personalized assistance.
Are your fragrances and bags suitable for all ages?
Yes! MiSS ScenTT is built on the philosophy of inclusivity. Our curated collections of designer fragrances and handbags are designed to celebrate fashion-conscious women of every age, featuring both traditional and contemporary styles.
What payment methods do you accept?
Our secure Shopify checkout accepts all major payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express), PayPal, and other local digital wallets available in your region.
I want to volunteer or collaborate with MiSS ScenTT for charity. How can I get involved?
We are always looking for passionate individuals! We offer Volunteer Opportunities, Charity Donations partnerships, and Employee Recruitment & Training programs. Please select the relevant "Inquiry Type" in the contact form above, and our team will get back to you.
Can I change or cancel my order after placing it?
We process orders quickly. If you need to change or cancel your order, please contact us immediately at alcchrls2@gmail.com. If your order has not yet been shipped, we will do our best to accommodate your request. Once shipped, our standard return policy applies.